At Ravean®, we respect the privacy of our customers and website visitors. This privacy policy explains how we collect, use, share, and protect personal information. Please read this policy carefully to understand our practices regarding your personal data.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our website, make a purchase, interact with us on social media, contact our customer service, or participate in surveys and marketing campaigns.
Personal Information
Personal information is data that can be used to identify you specifically, such as your name, email address, phone number, postal address, credit card number, and billing/shipping information. We may collect this information in various ways when you:
- Make a purchase on our website
- Create an online account with us
- Sign up for our email newsletter
- Participate in surveys, contests, or promotions
- Interact with us on social media
- Contact our customer service team
Non-Personal Information
Non-personal information does not directly identify you but provides helpful context about how you interact with our website. This may include your IP address, browser type, operating system, referral URLs, device information, browsing history, search terms, and cookie data. We and our third-party services collect this information via:
- Cookies and similar tracking technologies
- Web server logs
- Web beacons
- Analytics tools
- Recommendation engines
How Do We Use Your Information?
We use your personal information in the following ways:
- Process orders – We need your identifying, contact, and payment information to complete purchases, ship products, and provide invoices and transaction records.
- Create accounts – When you sign up for an account, we collect your contact information to set up and manage your profile.
- Send marketing communications – With your consent, we will send you informational and promotional content through email, notifications, social media, and other channels. You can opt out anytime.
- Respond to inquiries – We use your information to verify your identity and assist you when you contact our customer service team.
- Analyze use of website – We compile non-identifying information to evaluate how visitors interact with our website and make improvements.
- Personalize user experience – We may use your browsing history, purchases, and other behavior to provide a customized experience.
- Comply with legal obligations – Your information helps us comply with legal and regulatory requirements related to our business.
- Protect against fraud and abuse – We analyze information to detect and prevent fraudulent transactions and other malicious activity that may jeopardize our business or users.
- Aggregate data – We may de-identify and aggregate information collected through our website and services to uncover larger trends and insights. This aggregate data does not identify you personally.
We only process personal information for the purposes outlined in this policy or otherwise disclosed at the time of collection. We will ask for consent before using data for any other purpose.
When Do We Share Your Information?
We will not share your personal information with third parties without your consent, except in the following circumstances:
- Service providers – We may share information with vendors and contractors that help us operate our business. This includes order fulfillment, payment processing, marketing, analytics, customer service, and security operations. Service providers are obligated to safeguard your data under contract and may not use the information for any other reason.
- Business transfers – If we undergo reorganization or are acquired by another company, we may transfer personally identifiable information to the successor organization, provided they agree to protect the data and only use it for the purposes described in this policy.
- Legal requirements – We may be required to disclose personal information if mandated by subpoena, court order, or other government authority. We will only provide the specific data compelled by law.
- Protection of users and property – We may share account details and other personal and non-personal information when necessary to enforce our terms of service, prevent illegal activity, protect company property, or protect the safety of our users and the public.
Other than the above situations, we will always ask for your consent before sharing your personal information with third parties for their own purposes.
How is My Data Protected?
We have implemented appropriate physical, technical, and organizational safeguards to prevent unauthorized access, disclosure, or misuse of your personal information. These include:
- Encryption of data transmitted over the internet using industry-standard protocols and technologies like SSL/TLS and HTTPS.
- Restricting access to personal data only to employees and contractors that require it to perform their legitimate job functions. Those processing personal information are subject to strict contractual confidentiality obligations.
- Anonymization and aggregation of data to minimize risks associated with a potential data breach.
- Regular third-party security audits and penetration testing to identify vulnerabilities and ensure security controls are effective against evolving threats.
- Applying the latest security updates and patches in a timely manner and using a layered defense-in-depth approach to secure our systems.
- Employee training and awareness programs focused on privacy and security policies and best practices.
Despite these safeguards, we cannot guarantee the absolute security of personal information. In the event of a data breach, we will promptly notify affected users in compliance with applicable laws.
What Are My Rights as a User?
We want you to remain in control of your personal data. You have the following rights related to the information we collect:
- Access – You can request copies of your personal data collected and processed by us.
- Rectification – If your information is inaccurate or incomplete, you can ask us to correct or update it.
- Erasure – You can request that we delete your personal information, subject to exceptions allowed by law.
- Portability – We will provide you with an exportable copy of personal data you provided to us to transfer to another provider if feasible.
- Restriction of processing – You can ask us to restrict the use of your information if certain conditions apply.
- Object to processing – You may object to how we process your personal data for certain purposes.
- Withdraw consent – If we rely on your consent as the legal basis for processing, you can withdraw it at any time. This will not affect past processing, but we will no longer process the data going forward.
To make a request, please contact our privacy team using the contact details at the end of this policy. We will respond within 30 days unless a longer period is legally justified.
You also have the right to lodge a complaint with the appropriate supervisory data protection authority if you believe we have violated data protection laws while processing your personal information.
International Data Transfers
We are a global company and may store or process information internationally. Personal information collected within the European Economic Area (EEA) may be transferred, stored, and processed outside of the EEA. We only transfer data to countries deemed as having adequate safeguards for personal data by the European Commission or a data protection authority. When needed, we implement supplementary measures like Standard Contractual Clauses to ensure your rights travel with the data. Contact us for more details about international transfers of your information.
Children’s Privacy
Our website and services are meant for adults. We do not knowingly collect or solicit personal data from children under the age of consent. If we discover we have collected information from a child without parental consent, we will delete it immediately. Parents should monitor their children’s online activities and teach safe and responsible internet use.
Cookies and Tracking Technologies
We use cookies – small text files placed on your device – and similar technologies like web beacons, tags, and scripts. These tools help us analyze traffic, serve customized content, enable features, show relevant ads, facilitate social media sharing, and gather demographic and statistical information. We provide transparent notice and choice when collecting personal data via tracking technologies. You can control your cookie settings through your browser settings and other tools.
Online Advertising and Social Media
We may allow third-party advertising partners to set tracking tools like cookies to collect information about your activities on our website. This provides us and third parties valuable insights about the effectiveness of ads and content. Third-party cookies are governed by each vendor’s specific privacy policy, not this one. We may provide social sharing buttons and similar features which allow third-party social media services to collect your personal information if you interact with them. We do not control how these platforms use your data. You should review their privacy policies before using these features.
External Links
Our website may contain links to third-party websites and services not operated or controlled by Ravean®. We are not responsible for the privacy practices of third-party sites. We encourage you to be aware when leaving our site and to read the privacy policies of every site you visit that collects your personal information.
Changes to this Policy
We may update this privacy policy from time to time to reflect new practices, technologies, legal requirements, or other developments. If we make material changes, we will provide notice through our website, email, or other means so you can review the changes before they become effective. Continued use of our website or services after notice of changes constitutes acceptance of the revised policy.
How to Contact Us
If you have any questions about this privacy policy or how we process personal information, please contact us at:
Email: [email protected]
Phone: 1-800-555-1234
Address: Ravean® Attn: Privacy Officer, 123 Main St, Anytown, CA 12345 USA
We welcome your feedback on how we can continue improving our privacy practices and protect your rights.
